摘要
基于国内外与公共服务动机相关的文献,分析科学测量公共服务动机的相关问题。结果表明,公共服务动机的概念化尚未基本完成,现有的研究开发了多种公共服务动机的测量方法、维度和项目。公共服务动机可以采用间接和直接两种方法进行测量。间接测量是测量个人激励偏好、个人工作选择等;直接测量是采用单一的问题直接测量或不同维度的量表测量,直接测量是当前主流的测量方法。不同的公共服务动机量表在维度和项目上存在差异,Perry量表的提出极大地推动了公共服务动机研究的发展,有学者试图设计出适用于不同国家的通用量表。目前,关于Perry四维量表、测量维度和项目构成、跨国测量、量表长度等还存在争议。既要关注新维度的开发,也要兼顾量表的简洁性,同时考虑测量的地区差异性。因此,未来研究要着眼于开发免受不同国家政治经济等因素影响的普适性量表,也应结合中国行政体制与文化特色,推进公共服务动机的本土化测量。
Based on the domestic and foreign literature related to public service motivation(PSM), this paper analyzed the relevant issues of scientific measurement of PSM. Results show that the conceptualization of PSM has not been basically completed. The existing research has developed a variety of measuring methods, dimensions and items. PSM can be measured by indirect and direct methods. The indirect method is to measure the individual’s incentive preference, job choice, etc. The direct method adopts a single problem or scales with different dimensions to measure. Direct measurement is the mainstream method currently. Different PSM scales have differences in dimensions and items. The Perry scale has greatly promoted the development of PSM research. Some scholars have tried to design a universal scale suitable for different countries. At present, there are still disputes about the Perry four-dimensional scale, composition of dimensions and items, transnational measurement and scale length. We ought to not only pay attention to the development of new dimensions, but also balance the simplicity of the scale and the regional differences in measurement. Therefore, we should focus on developing a universal scale that is free from political and cultural factors in different countries. Besides, we need to promote the localization measurement of PSM combining with the characteristics of China’s administrative system and culture.
作者
邓剑伟
高思博
刘静怡
邓文浩
杨添安
DENG Jianwei;GAO Sibo;LIU Jingyi;DENG Wenhao;YANG Tian’an
出处
《深圳社会科学》
2023年第2期89-98,共10页
Social Sciences in Shenzhen
基金
国家自然科学基金面上项目“智慧医疗对医疗服务质量的影响机理与政策设计研究:基于医务人员感知的视角”(72174022)
国家自然科学基金青年项目“基于个人—组织匹配理论的组织氛围对公共服务动机的影响机制及干预策略研究:以公立医院医务人员为例”(71804009)
国家自然科学基金面上项目“基于CA模型的老龄化医务人员可持续就业能力研究”(71974011)
国家自然科学基金青年项目“基于CWB模型的医务人员隐性缺勤形成机制与干预策略研究”(71603018)。
关键词
公共服务动机
政府绩效
公共服务质量
测量维度
测量项目
public service motivation
government performance
public service quality
measurement dimensions
measurement items
