摘要
在数字经济蓬勃发展的时代背景下,数字化转型已成为推动企业高质量发展的关键环节。然而,很多企业在数字化转型过程中都遇到缺乏员工支持、消极合作等来自企业内部的挑战。目前,有关企业数字化转型的研究主要集中在宏观战略层面,探讨数字化转型对企业内部员工影响的研究尚不充足。因此,本文从企业内部微观层面着手,采用工作压力动态过程模型,将数字化转型视作一种压力源。通过聚焦数字化转型给员工带来的工作压力,试图揭示员工对数字化转型产生的差异化反应及其内在机理。第一,探究压力源,基于扎根理论归纳员工对数字化转型中压力源的感知和识别。第二,追踪压力结果,基于变革分析框架,探索数字化转型对员工工作绩效的影响及其随时间的动态变化。第三,分析压力体验,分别从认知和情绪视角,探讨员工支持或抗拒数字化转型的作用机制、边界条件及后续结果。本文不仅丰富了企业数字化转型在人力资源管理领域的研究范畴和内容,还为企业科学推动数字化转型、提升员工对数字化转型的支持水平提供了实践启示。
In the era of digital economy,digital transformation has emerged as a critical factor in driving high-quality enterprise development.However,many companies encounter internal challenges,such as a lack of employee support and passive cooperation during the process of digital transformation.Current research on enterprise digital transformation primarily concentrates on the macro-strategic level,while the impact of digital transformation on employees has not been sufficiently explored.Therefore,our study takes a micro-level perspective within the organization and employs the Process Theories of Occupational Stress.We view digital transformation as a“stressor”and aim to investigate the different responses of employees to it and the underlying mechanisms.First,we investigate the“stressor”by utilizing Grounded Theory to uncover how employees perceive and identify stressors during digital transformation.Second,we explore the“stress outcome”by examining the impact of digital transformation on employees’work performance and its dynamic changes over time based on the Transition Processes framework.Third,we investigate the“stress experience”from both cognitive and emotional perspectives.We explore the mechanisms,boundary conditions,and subsequent consequences of employees’different responses to digital transformation.This paper not only expands the scope and content of research in the field of human resource management,but also provides practical insights for companies to systematically drive digital transformation and improve employee support throughout the process.
作者
周琦玮
李倩
梁爽
ZHOU Qiwei;LI Qian;LIANG Shuang(College of Management,Ocean University of China;Innovation and Entrepreneurship Research Center,Ocean University of China,Qingdao 266100,China;International Business School,Beijing Foreign Studies University,Beijing 100089,China)
出处
《心理科学进展》
CSSCI
CSCD
北大核心
2024年第4期594-615,共22页
Advances in Psychological Science
基金
国家自然科学基金项目(72202012,72072014)
教育部人文社会科学研究项目(21YJC630178)
泰山学者工程专项经费资助项目(tsqn202312098)
北京外国语大学青年学术创新团队项目(2021JT001)
北京外国语大学卓越人才计划项目
‘双一流’重大(点)标志性项目(2022SYLZD001)
双一流建设科研项目(SYL2020ZX012)
中央高校基本科研业务费专项资金项目(2023JJ011)。
关键词
数字化转型
压力动态过程
压力认知评估
压力源-情绪模型
digital transformation
process theories of occupational stress
transactional theory of stress
stressor-emotion model
