摘要
在数字经济时代,数字技术正在不断重塑组织形态和服务方式,也驱动公共服务领域的模式转型与变革。以智慧养老服务典型案例为研究对象,基于扎根理论分析,对智慧养老服务的赋能机制进行解构与阐释。研究发现,智慧养老服务是在政府赋能、信息赋能、数字赋能和技术赋能四种机制综合作用下,实现以协同服务、精准服务、便捷服务和智能服务为靶向的智治过程。在智慧养老服务中,不是仅仅强调技术的单维赋能,而是更应关注智慧养老服务中的组织协同、信息价值和数字化建设,对数字化、信息化与智慧养老服务质量之间的关系进行再思考,进而因应积极应对人口老龄化时代要求。
In the era of digital economy,digital technology is constantly reshaping the organizational form and service mode as well as driving the mode transformation in the field of public service.On the basis of the grounded theory,this paper analyzed typical cases of the smart elderly care service and deconstructed and explained the enabling mechanism of the care service.It is found that the smart elderly care service is a process of intelligent governance that aims at collaborative,accurate,convenient and smart service under the comprehensive effect of four empowerment mechanisms:the government,information,technology and digital empowerment.To actively respond to population aging,we should not only emphasize technological empowerment of the smart elderly care service,but also pay more attention to organizational coordination,information value and digitization,and rethink the relationship between digitization,informatization and the quality of service.
作者
汪静
王希
WANG Jing;WANG Xi(School of Public Management,Northwest University,Xi'an 710127,Shaanxi Province,China;School of Education,University of Nottingham,NG72RD,United Kingdom)
出处
《老龄科学研究》
2021年第11期1-13,共13页
Scientific Research on Aging
基金
民政部政策研究中心委托课题“城市社区智慧化治理的体系构建与路径优化研究”(项目编号:MCA20200556)。
关键词
智慧养老
养老服务
数字化
信息化
数字经济
intelligent old-age care
elderly care service
digitization
application of information technology
digital economy
