摘要
从测试服务顾客满意度调查现状分析的背景下出发,设计了适用于测试服务顾客满意度评价体系流程;运用模糊综合评价法,构建了测试服务顾客满意度评价模型,并对模型进行了实践与应用。针对评价结果,实施了加强员工技能培训、增加环保投资及投入使用新装置、优化质量管理流程及推行新测试质量体系建设等质量控制措施,以便进一步提高测试服务质量,促进油田开发动态监测有质量、有效益、可持续发展。
The evaluation process of the testing service customer satisfaction is designed according to the analysis of the customer sat- isfaction survey. The customer satisfaction evaluation model of the testing service is constructed using the fuzzy comprehensive evalu- ation method, and the model is applied to the practice. Using the fuzzy comprehensive evaluation method, the evaluation model of customer satisfaction degree of the test service is constructed, and the model is applied to the model. According to the evaluation re- sults, the quality of testing service is further improved to promote the high quality, high efficiency and sustainable development of oil field dynamic monitoring through some quality control measures, such as strengthening employee skills training, increasing environ- mental protection investment and new equipment, optimizing quality management process, building new testing quality evaluation sys-tern, etc.
出处
《石油工业技术监督》
2015年第11期56-61,共6页
Technology Supervision in Petroleum Industry
关键词
测试服务
顾客满意度评价体系
模糊综合评价法
testing service
customer satisfaction evaluation system
fuzzy comprehensive evaluation method
