美国参考馆员行为规范浅析被引量：8

Guidelines for Behavioral Performance of Reference Librarians of America:An Analysis

下载PDF

导出

摘要作者论述了什么是参考馆员行为规范及为什么制定参考馆员行为规范的同时,详细介绍了美国参考与信息服务专业人员行为指南,最后提出我国制定参考馆员行为规范时所需注意的事项。 In this paper,the author detailedly introduces a document——Guidelines for Behavioral Performance of Reference and Information Service Providers,which published by Reference and User Services Association,a branch of American Library Association.Meanwhile,author also brings out its tremendous influence upon the behavioral performance of reference and information service providers in China.

作者张鸣

机构地区武汉大学信息管理学院

出处《河南图书馆学刊》 2004年第5期21-24,共4页 The Library Journal of Henan

关键词参考馆员行为规范 reference librarian behavioral guideline

分类号 G201 [文化科学—传播学]

引文网络
相关文献

参考文献5

1潘卫.虚拟参考服务的质量内涵解析[J].国家图书馆学刊,2003,12(3):21-28. 被引量：35
2Gers, Ralph and Lillie J. Seward. Improving Reference Performance: Results of a Statewide Study [J]. Library Journal, November 1. 被引量：1
3Whitlatch, Jo Bell. Reference Service Effectiveness. [J].RQ, Winter 1990. 被引量：1
4http://www. ala.org/ala/rusa. 被引量：1
5Saxton, Matthew L. Evaluation of Reference Service in Public Libraries Using a Hierarchical Linear Model:Applying Multiple Regression Analysis to a Multi-Level Research. Ph.D. Dissertation, UCLA, 2000. 被引量：1

二级参考文献13

1Melissa Gross, Charles R ; McClure, R. David Lankes. Assessing quality in digital reference services: overview of key literature on digital reference.Nov. 2001, http ://quartz. syr. edu/quality/Overview.htm(2002 年 3月查询). 被引量：1
2A. Parasuraman ; Valarie A. Zeithama; leonard L. Berry. A conceptual model of service quality and its implications for future research. Journal of marketing,Fall, 1985. 被引量：1
3V. A. Zeithan; A. Purasuraman; L. L. Berry. Delivering quality service: balancing customer perceptions and expectation. New York : Free Pr., 1990. 被引量：1
4V. Coleman etc. Towards a TQM paradigm:using SERVQUAL to measure library service quality. College and research library, 1997(3). 被引量：1
5Peter Hemon; Danuta A. Nitecki. Service quality: a concept not fully explored. Library Trends,2001(4). 被引量：1
6Diane G. Schwartz; Dottie Eakin. Reference service standards, performance criteria, and evaluation. The Journal of Academic Librarianship, 1986( 1 ). 被引量：1
7Kasowitz, A. ; B. Bennett; R. D. Lankes. Quality standards for digital reference consortia. Reference & User Services Quarterly, 1999(4). 被引量：1
8RASD Ad Hoc Committee on Behavioral Guidelines for Reference and Information Services. Guidelines for Behavioral Performance of Reference and Information Services Professionals. http://www, ala. org/ rusa/acrobat/behavior, pdf(2001 年 11 月查询). 被引量：1
9Facets of Quality for Digital Reference Services( Version 4), http://www.vrd.org(2002年3月查询). 被引量：1
10Charles B. McClure; B. David Lankes; Melissa Gross; Beverly Choltco-Devlin. Statistics, Measures, and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures. http :// quartz. syr. edu/quality/Field _ Test _ Draft. pdf (2002年 4月查询). 被引量：1