摘要
以往的研究主要针对企业、教师、医护等人员,根据已有的工作应激与工作满意度的相关研究显示:工作应激与工作倦怠呈正相关性,与工作满意度呈负相关性;员工不满意时会对组织产生抵触情绪,导致员工偷懒怠工,甚至离职。政府是提供公共服务的组织,公务员作为服务的直接传递者,其工作满意度会影响工作状态,从而影响对外提供的服务质量,影响群众满意度。本文以天津市323名公务员为研究对象,分别探讨工作应激、社会支持及工作满意度三个变量之间的关系。结论是:1) 不同性别、级别、区域的公务员应激源构成存在显著差异;2) 不同性别、级别、区域的公务员获得社会支持存在统计学意义;3) 不同性别、区域、级别的公务员的工作满意度影响因素不同;4) 回归分析显示工作挫折、角色混乱、时间冲突、工作环境、领导支持、同事支持、家人支持对公务员工作满意度具有显著的预测力。
Previous studies mainly focus on enterprises, teachers, medical personnel, etc. According to the existing relevant research about job stress and job satisfaction, it shows that job stress has a posi-tive correlation with job burnout, and a negative correlation with job satisfaction. When employees are not satisfied, they will resist the organization, which leads to employees slack off, and even leave the company. The government is the organization to provide public service. The direct transfer of service is civil servant. Their job satisfaction will affect the working state, thus it will also affect the quality of service and people’s satisfaction. This paper studies the relationship of work stress, social support and job satisfaction on 323 civil servants in Tianjin. Conclusion: (1) There are significant differences about the stress source composition between civil servants whom have different genders, grades and regions;(2) There is statistical meaning about social support between civil servants whom have different genders, grades and regions;(3) The factors of affecting the job satisfaction are different between civil servants whom have different genders, grades and regions;(4) The regression analysis shows that setback, role confusion, time conflict, work environment, leadership support, colleague support and family support have significant predictive power for civil servants’ job satisfaction.
出处
《现代管理》
2018年第2期145-155,共11页
Modern Management
