摘要
了解医院职能部门的满意度,为加强公立医院职能部门管理的评价提供依据,从3个维度对医院的职能部门进行满意度的问卷调查。从2019年到2021年共12季度,不同季度的评分随着时间的推移呈现上升趋势,业务科室评分加权值在三个维度中是最高的,从单个因子来看,科室数目、科室规模、中层干部比例、党员比例与满意度得分呈正相关。建议职能部门的受评维度可以进一步细分,并探索建立申诉制度;三维度评分加权值可进一步优化,激励职能部门自我正向反馈;增加评价体系的年终评价模块;进一步加强党建业务双融双促。
To understand the satisfaction degree of hospital functional departments and provide a basis for evaluating the management of functional departments in public hospitals,a questionnaire survey was conducted on the satisfaction degree of hospital functional departments from three dimensions.In a total of 12 quarters from 2019 to 2021,the scores of different quarters showed an upward trend over time,and the weighted value of the scores of business departments was the highest among the three dimensions.From a single factor,the number of departments,the size of departments,the proportion of middle-level cadres and the proportion of the Party members were positively correlated with the satisfaction scores.It is suggested that the evaluation dimension of functional departments can be further subdivided,and the establishment of a complaint system be explored;The weighted value of the three-dimension score can be further optimized to stimulate the positive feedback of the functional departments;The year-end evaluation mode of the evaluation system should be added;The integration and promotion of the Party building will be further strengthened.
作者
张妮洁
黄金娟
余广彪
ZHANG Ni-jie;HUANG Jin-juan;YU Guang-biao(Sun Yat-sen University Cancer Center,Guangzhou 510060,China)
出处
《现代医院管理》
2023年第5期27-29,65,共4页
Modern Hospital Management
关键词
公立医院
职能部门
360度评价体系
public hospital
functional department
360-degree evaluation system
