摘要
近年来,政务服务标准得到了各级政府的广泛关注与施用,正日益扩大其在国家治理与改革中的影响力。不过,围绕这一新兴治理工具,有两个基本理论问题尚未得到解答,即“政务服务标准的核心功能与实现机制为何”以及“政务服务标准实施过程中的主要挑战与应对策略为何”。本文分析提出,政务服务标准以达成“公共产品质量控制”为核心功能,彰显出法律、法规、政令等传统治理工具所不可替代的治理价值。在该功能的实现机制层面,从“行为规范”属性出发,政务服务标准能消减科层组织中的委托代理问题,并解决行政程序约束的有效性问题;从“技术方案”属性出发,政务服务标准能帮助基层行政部门节约“注意力资源”,并推动前沿行政技术在国家行政系统中的扩散。但在实施过程中,政务服务标准还面临着三大挑战,即政务服务标准强规范效力需求与标准化制度设计间的错配,政务服务标准统一性要求与差异化地方治理能力间的矛盾,以及政务服务标准与法律法规的衔接难题。面对上述挑战,本文提出了制度改革、央地协作等一系列应对策略。
In recent years,government service standards have been widely applied by governments at various levels,and are increasingly expanding their influences in governance.However,two fundamental theoretical questions remain unanswered around this emerging governance tool,namely,“what is the core function of government service standard as well as its mechanism”and“what are the main challenges and coping strategies in the application of government service standards”.This paper proposes that the core function of government service standard is to realize the quality control of public goods,which demonstrates significant governance value that cannot be replaced by traditional governance tools such as laws,regulations and policies.From its attribute as behavioral rules,government service standards can effectively alleviate the principal-agent problem in bureaucratic organizations and promote the effectiveness of administrative procedure.From its another attribute as technical solutions,government service standards can help grass-roots administrative departments save“attention resources”and promote the proliferation of cutting-edge administrative technologies in the national administrative system.However,in the process of application,government service standards still face three major challenges:namely,the mismatch between the binding force of government service standards and the design of standardization system;the contradiction between the uniformity of standard and differentiated local governance capacities;and the transition from government service standards to laws.In the face of the above challenges,we also proposes a series of coping strategies such as system reform and central-local collaboration.
作者
胡业飞
向淼
Hu Yefei;Xiang Miao(School of International Relations and Public Affairs(SIRPA)at Fudan University;Lab for Digital&Mobile Governance at Fudan University,Shanghai 200433;School of Political Science and Public Administration,Wuhan University,Wuhan 430072)
出处
《中国行政管理》
CSSCI
北大核心
2023年第1期21-28,共8页
Chinese Public Administration
基金
国家自然科学基金青年科学基金项目“政府角色对合作治理绩效的影响研究:以技术标准领域为例”(编号:72004158)
北京市社科规划项目“高质量发展导向的北京市政府数据治理绩效评估与提升研究”(编号:21GLC047)
国家社会科学基金重大项目“面向数字化发展的公共数据开放利用体系与能力建设研究”(编号:21&ZD337)。
关键词
政务服务标准
治理工具
公共产品
行政程序
行政改革
administrative standard
governance tool
public goods
administrative procedure
administrative reform
