摘要
[目的/意义]研究网络环境中学术用户的探索式搜索行为特征,设计专业的信息服务策略,帮助馆员精准定位用户需求,提高服务的准确率。[研究设计/方法]以探索式信息搜索的3个不确定性为核心,整合探索式搜索行为的知识构建、问题情境与认知阶段,分析用户的领域知识和搜索技能对探索式搜索行为的影响。[结论/发现]根据先验知识集合将学术用户分为4种类型,结合用户搜索过程中的不确定种类与认知阶段,分别提供基础型、辅助型、辅导型和专业型服务。[创新/价值]围绕探索式搜索行为的不确定性,提出探索式搜索行为的认知过程框架及分类型分阶段信息服务策略。
[Purpose/Significance]This paper aims to study the characteristics of academic users’exploratory search behavior in the network environment,design professional information service strategies,help librarians to precisely understand users’needs and improve the accuracy of services.[Design/Methodology]By focusing on the three uncertainties of exploratory information search,this study integrated the knowledge construction,problem context and cognitive stage of exploratory search behavior,and analyzed the influence of users'domain knowledge and search skills on exploratory search behavior.[Findings/Conclusion]According to the priori knowledge collection,academic users are divided into 4 groups.Combined with the uncertain types and cognitive stages in users’search process,basic services,auxiliary services,tutorial services and professional services could be offered respectively.[Originality/Value]Orienting to the uncertainty of exploratory search behavior,the cognitive process framework and the information service strategies corresponding to the types and stages of exploratory search behavior have been proposed.
出处
《图书情报知识》
CSSCI
北大核心
2021年第2期144-153,共10页
Documentation,Information & Knowledge
关键词
探索式搜索行为
领域知识
搜索能力
认知过程
Exploratory search behavior
Domain knowledge
Searching ability
Cognitive process
