摘要
目的观察护患沟通技能培训在优质护理实施中的应用效果。方法选取2019年1~6月在我院未开展优质护理的患者120例设为对照组,另选取2019年7~12月我院开展优质护理活动期间的120例患者设为观察组。比较两组护理满意度、培训前后护士护患沟通技能(语言沟通能力、非语言沟通能力、护患沟通技巧能力)评分、护理不良事件(一般差错、严重差错、护理缺陷)发生情况。结果观察组患者满意度高于对照组,差异有统计学意义(P<0.05);观察组护士语言沟通能力、非语言沟通能力、护患沟通技巧能力评分均高于对照组,差异有统计学意义(P<0.05);观察组一般差错、严重差错、护理缺陷发生率均低于对照组,差异有统计学意义(P<0.05)。结论实施护患沟通技能培训,可提高患者护理满意度,提升护士护患沟通技能,预防护理不良事件的发生,对优质护理的实施具有积极的促进作用。
Objective To observe the application effect of nurse-patient communication skills training in the implementation of high-quality nursing.Methods A total of 120 patients who did not carry out high-quality care in our hospital from January to June 2019 were selected as the control group,and 120 patients during the period of high-quality nursing activities in our hospital from July to December 2019 were selected as the observation group.Comparing the two groups of nursing satisfaction,nurse-patient communication skills(verbal communication ability,non-verbal communication ability,nurse-patient communication skills ability)scores,and occurrence of adverse nursing events(general errors,serious errors,nursing defects)before and after training.Results The patient satisfaction of the observation group was higher than that of the control group,the difference was statistically significant(P<0.05);the observation group nurses’verbal communication ability,non-verbal communication ability,and nurse-patient communication skills scores were all higher than the control group,the difference was statistically significant(P<0.05);The incidence of general errors,serious errors,and nursing defects in the observation group were lower than those in the control group,the difference was statistically significant(P<0.05).Conclusion The implementation of nurse-patient communication skills training could improve patient care satisfaction,improve nurse-patient communication skills,prevent the occurrence of adverse nursing events,and played a positive role in promoting the implementation of high-quality nursing.
作者
蔡佳佳
CAI Jia-jia(Nursing Department,People's Hospital of Baodi District,Tianjin 301800,China)
出处
《医学信息》
2020年第19期186-187,共2页
Journal of Medical Information
关键词
护患沟通
技能培训
优质护理
Nurse-patient communication
Skills training
Quality nursing
