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中小企业创新的知识服务能力驱动因素及提升策略研究

Research on the Drivers and Enhancing Strategies of Knowledge Service Capabilities of SMEs
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摘要 基于中小企业创新发展的知识需求,从知识服务资源、知识服务平台、知识服务人员和知识服务成效四个准则层,构建了中小企业知识服务能力的评价指标体系,利用序关系分析法,对影响中小企业知识服务能力提升的主要驱动因素进行了定量研究,从实证结果中发现知识服务平台和知识服务人员是提升中小企业知识服务能力的主要驱动因素,知识服务技术和知识服务人员的专业能力是关键影响指标,鉴于此,有针对性地提出中小企业创新的知识服务能力提升策略。 Knowledge service capability reflects the competitiveness of SMEs in providing knowledge services. SMEs' knowledge service has become the key to improving the innovation and development level of SMEs. In order to successfully promote SME innovation, the primary problem that needs to be solved is the improvement of SMEs' knowledge service capabilities.[Method/process] Based on the knowledge needs of SMEs' innovation and development, the evaluation index system of SMEs' knowledge service ability is constructed from four levels of knowledge service resources, knowledge service platform, knowledge service personnel and knowledge service effectiveness. Using the order relationship analysis method, a quantitative study was conducted on the main drivers that affect the ability of SMEs to improve their knowledge services.[Result/conclusion] From the empirical results, it is found that the knowledge service platform and knowledge service personnel are the main driving factors for improving the knowledge service ability of SMEs. The professional ability of knowledge service technology and knowledge service personnel are the key impact indicators. In view of this, a targeted knowledge service capacity improvement strategy for SMEs is proposed.
作者 陈莹 程刚 CHEN Ying;CHENG Gang(School of Management Science and Engineering,Anhui Finance and Economics University,Bengbu Anhui 233030,China)
出处 《齐齐哈尔大学学报(哲学社会科学版)》 2019年第2期19-23,共5页 Journal of Qiqihar University(Philosophy & Social Science Edition)
基金 国家社会科学基金项目:大数据环境下科技型中小企业知识密集服务模式研究(14BTQ043) 安徽财经大学研究生科研创新基金项目:大数据环境下中小企业创新的知识服务模式研究(ACYC2017060)
关键词 中小企业创新 知识服务能力 驱动因素 序关系分析法 SME innovation knowledge service capability diving factor order relationship analysis
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