摘要
目的探讨电子问卷在护士满意度调查中的优越性并对其应用效果进行评价。方法设计电子版护士满意度问卷对全院护士进行满意度调查，并与传统纸质版问卷调查护士满意度各步骤所需时间等进行比较。结果两种问卷的印制、装订、下发时间、问卷设计时间、调查结果录入统计时间、大科调查结果汇总时间调查表比较有差异，问卷回收率、有效率、提出书面意见与建议的护士人数的差异有统计学意义（P＜0.001），电子问卷与纸质问卷所测得满意度结果比较，均存在较为明显的差异（P＜0001）。结论电子版问卷的应用使整个护士满意度数据的采集过程更流畅，护理管理者可及时、有效地了解全院护士满意度情况，对医院管理水平的改进和提高有积极意义。
Objective To discuss the advantages of electronic questionnaire in nurses＇ satisfaction survey and evaluate its application effect. Methods Electronic questionnaire was designed and used to investigate nurse satisfaction. The time spent in each step of survey between traditional paper questionnaire and electronic questionnaire was compared. Results There were differences in the time of printing, binding, issuing, designing, inputting and summarizing results between two kinds of questionnaire, and there were differences in the recovery rate, effective rate and the number of nurses who put forward of written opinions and suggestions questionnaires between two kinds of questionnaire （P〈0. 001 ）. The differences in the results of satisfaction between two kinds of questionnaire were statistically significant （ P〈 0. 001 ）. Conclusions The application of electronic questionnaire make the data collection process of nurse satisfaction more smoothly, and nursing managers can understand the nurse satisfaction timely and effectively. It has positive significance in improving the level of hospital management.
出处
《中华现代护理杂志》
2016年第33期4848-4851,共4页
Chinese Journal of Modern Nursing
关键词
护士
满意度
纸质问卷
电子问卷
Nurses
Satisfaction
Paper questionnaire
Electronic questionnaire
