摘要
目的分析在小儿外科的并发护理管理中应用个性化服务管理的效果。方法选取2015年03月—2016年03月该院小儿外科病房中的50名护理人员,按照抽样方式分为实验组与常规组,每组25名,常规组护理人员实施常规护理管理的方式,实验组护理人员使用人性化的服务模式进行管理,比较分析两组护理人员经管理后的护理效果。结果经管理后,实验组自我的满意度、患儿家属的满意度与医师的满意度明显比常规组高,比较差异明显(P<0.05)。结论在小儿外科的病房护理管理中应用人性化的服务,可以提高护理人员的自我满意度与患儿家属满意度,改善患儿生活质量,提高临床护理效果,具有临床应用价值。
Objective To analyze the effect of the application of individual service management in the ward nursing man-agement in the department of pediatric surgery. Methods 50 cases of ward nursing staff in the department of pediatric surgery of our hospital from March 2015 to March 2016 were selected and randomly divided into the experimental group and the conventional group with 25 cases in each, the conventional nursing staff implemented conventional nursing man-agement method, the experimental group implemented individual service model for management, and the nursing effect after management of the two groups was compared and analyzed. Results After management, the self-satisfactory degree, satis-factory degree of children’s family and physicians in the experimental group were obviously higher than those in the con-ventional group, and the differences were obvious by comparison, P〈0.05. Conclusion The application of humanistic service in the ward nursing management in the department of pediatric surgery can improve the self-satisfaction degree and satis-factory degree of children’s family, improve the quality of life of children and improve the clinical nursing effect, which is worth clinical application.
出处
《中国卫生产业》
2016年第14期60-62,共3页
China Health Industry
关键词
人性化服务
小儿外科
病房管理
满意度
Humanistic service
Department of pediatric surgery
Ward management
Satisfactory degree
