摘要
目的探讨人性化服务在小儿外科病房护理管理中的应用。方法选择2014年1月—2015年1月在该院小儿外科病房接受治疗的54例患儿和10名护理人员作为研究对象。在患儿临床治疗过程中为护理人员提供了人性化服务护理管理。人性化护理管理具体内容有:合理分工、完善激励机制、合理配置人力资源、营造良好的工作氛围等。结果实施人性化服务护理管理后,患儿对护理服务的满意度从75.1%提高到96.5%。实施2年以来,仅出现1起护理投诉,2起护患纠纷。有效提高了该院护理人员的综合素质,其中有4例护理人员获得了优秀带教老师和院级优秀护士称号。结论将人性化服务应用到小儿外科病房护理管理之中,可以为患儿提供有效的护理服务,从而降低护理投诉率和护患纠纷的发生,提高患儿满意度和治疗效果。
Objective To explore the application of humanized service in pediatric surgical ward nursing management. Methods 54 children and 10 nurses who received treatment in our hospital from January 2014 to January in our hospital were selected as the research object. In the course of clinical treatment for children to provide the nursing staff of human care management. The specific contents of human nature nursing management are： reasonable division of labor, perfect in-centive mechanism, rational allocation of human resources, and create a good working atmosphere, etc. Results After the implementation of the humanized service nursing management, the satisfaction degree of nursing service was increased from 75.1% to 96.5%. Since the implementation of 2 years, only 1 of the nursing complaints, 2 cases of nursing disputes. Effec-tively improve the overall quality of the nursing staff in our hospital, including 4 cases of nursing staff received a good teacher and a hospital grade outstanding nurses. Conclusion The humanized service can provide effective nursing care for children with the nursing management in pediatric surgical ward, so as to reduce the incidence of nursing complaints and disputes, improve patient satisfaction and treatment effect.
出处
《中国卫生产业》
2015年第23期99-101,共3页
China Health Industry
关键词
人性化服务
小儿外科
病房
护理管理
Humanized service
Pediatric surgery
Ward
Nursing management
