摘要
[目的 /意义]构建数字参考咨询集成服务平台,有效解决中国科学院文献情报中心参考咨询平台存在的服务场景离散、使用流程繁琐以及与科研过程脱节的问题。[方法 /过程]提出构建"数字参考咨询集成服务模式"方法,利用Red5流媒体技术、Flex富客户端以及Java跨平台等信息技术,对实时咨询、即时通信服务、Alert服务、咨询服务统计评价以及支持第三方平台的开放接口等多种信息服务集成模式进行设计与实现。[结果/结论]创建中国科学院文献情报中心新版网上咨询台,有效支撑98位学科咨询专家为中国科学院和社会用户提供高效、稳定与用户体验良好的数字参考咨询服务,其集成服务模式也支持相关信息服务系统与参考咨询服务的集成融合与互操作。
[ Purpose/significance] Digital reference integrated service in digital library is constructed, which effectively solves the problems of decentralized service scene, complication of operated process and disjointed research process. [ Method/process ] Propose a method of building integrated reference service model of digital library, utilizing information technologies of REDS, Flex RIA and Java, design and implement integrated services based on Real-Time Reference, Instant Message, Alert Service, Statistics Evaluation Service and Open API. [ Result/conclusion ] Reference Service of National Science Library CAS has been constructed, which provides efficient, steady and good experience services for users of CAS and Society, and this integrated model also supports fusion integration and interoperability between reference service and other related information services.
出处
《图书情报工作》
CSSCI
北大核心
2015年第6期28-34,共7页
Library and Information Service
基金
中国科学院文献情报能力建设专项"参考咨询平台升级改造"(项目编号:院1327)研究成果之一
