5White, M. D. Diffusion of an Innovation: Digital Reference Service in Carnegie Foundation Master's (Comprehensive)Academic Institution Libraries. Journal of Academic Librarianship, 2001,27(3) :173-187. 被引量：1
6R. David Lankes. "Introduction : The Foundations of Digital Reference" in The New Library Series:Digital Reference in the New Millennium: Planning, Management, and Evaluation. Number 6,NewYork: Neal - Schuman. 2000.9. 被引量：1
7Goetsch, Loft, Electronic Reference Service. SPEC Kit 251. Washington,DC:Office of Leadership and Management Services, Association of Research Libraries, 1999. 被引量：1
8Trix Bakker. Virtual Reference Services:Connecting Users with Experts and Supporting the Developmentof. Skills. Liber Quarterly:the Journal of European Research Libraries,2002.12 (2/3): 124 - 137.[ Online ]. http://webdoc.gwdg.de/edoc/aw/liber/lq - 2 - 02/124 - 137. pdf. 被引量：1
9Vibiana Bowman. The Virtual Librarian and the Electronic Reference Interview. Intemet Reference Services Quarterly,2002,7 ( 3 ) : 3 - 14. 被引量：1
10Lifeng Han, Anne Goulding. Information and Reference Services in the Digital Library, Information Scrvices & USe ,2003,23 ( 4 ) : 251-262. 被引量：1
