1[1]Mary Elizabeth Clak. Organizational development and TQM: the Harvard College Library' s experience.Journal of Library Administration, 1993,18(1/2):37- 38 被引量：1
2[2]Kristin K. Oberts. Quality assurance in the information service environment. In Electronic information delivery: ensuring quality and value.Hampshire, England: Gower PublishingLimited, 1995:91- 97 被引量：1
3[3]Barbara J. Peterson. TQM at 3M: planning with customer and staffinput. Bulletin of the American Society for Information Science, 1994,20(4): 14 - 16 被引量：1
4[4]Carl G. Johannsen. Strategic issues in quality management: theoretical Considerations. Jaurnal of Information Science, 1996,22(3): 155 - 163 被引量：1
5[5]Susan B. Barnard. Implementing total quality management: a mode. for research libraries. Journal of Library Administration, 1993,18( 1/2): 57 - 70 被引量：1
6[6]Peter Brophy & Kate Coulling. Quality management for information and library managers. Hampshire,England:Aslib Gower, 1996:165 - 169 被引量：1
7[7]Gaylord Reagan. Total quality management(TQM)inventory. The 1992 Annual: developing human resources.Sah Diego, CA: Pfeiffer & Company, 1992 被引量：1
