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不同情绪投诉群众的接待技巧 被引量:1

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作者 阮鹏
出处 《中国误诊学杂志》 CAS 2007年第15期3534-3535,共2页 Chinese Journal of Misdiagnostics
基金 四川省教育厅人文社会科学应用心理学研究项目(编号:CSXL-62016)
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