摘要
本文根据供电企业的行业特点提出了一个供电企业的用户满意度测评模型,并指出了模型的几种参数估计方法和测评数据的多种定量分析方法,并给出一案例分析,对供电企业有效监视用户满意帮助很大。
User satisfaction measurement model for supply power enterprise is put forward according to the properties of supply power industry in this paper. A few of kinds of estimation methods of model parameter and many varieties of quantitative analysis methods for measurement data are pointed out, and an example is given. It is helpful for supply power enterprise to monitor user satisfaction effectively.
出处
《南京财经大学学报》
2007年第1期42-45,共4页
Journal of Nanjing University of Finance and Economics
关键词
用户满意
测评模型
参数估计
数据分析
user satisfaction
measurement model
parameter estimation
data analysis
