摘要
目的提高门诊医疗服务质量,实现“以病人为中心,满足病人需要为目标”的服务宗旨。方法通过设立门诊服务中心,建立“一站式服务台”,共设有院长代表、导诊导医、预约、审批、咨询、便民等6个服务席位,并采用问卷调查表评估服务措施实施的效果。结果门诊服务中心的设立得到了病人和医务人员的赞同和支持,门诊服务中心设立前后病人满意度有显著性差异(P<0.01)。结论门诊服务中心的设立是可行的、必要的,符合以人为本的原则,值得推广。
Objective To improve clinic medical service quality, and realize service tenet of “patient-centered and satisfy patients' need”. Methods Through establishing service center, “one-station service desk” was established, including six desks: president's representative, clinic guidance, appointment, approval, consultation and convenience for patients. The effect of performing service methods was estimated by questionnaire. Results The establishment of clinic service center was approved and supported by patients and medical staffs, and the satisfactory rates before and after the establishment showed significant difference(P<0.01). Conclusion The clinic service center is necessary and feasible, which conforms to the principle of “human-centered” and is worth popularizing.
出处
《南方护理学报》
2005年第3期91-93,共3页
Nanfang Journal of Nursing
关键词
门诊服务中心
医疗服务质量
满意度
clinic service center
medical service quality
satisfactory rate
