摘要
智能问答系统[1]是一种针对自然语言理解的新型的信息交互方式。它的发展将带来新的人机交互模式,带来新的业务形态。智能问答系统涉及自然语言处理、知识管理、智能对话等多领域技术,本文以电信业务场景为例,提出了基于自然语言理解的智能问答系统架构,并对相关关键技术进行了深入分析。
Intelligent question answering system is a new type of information interaction for natural lan-guage understanding. With the development of intelligent question answering system, it will bring new human-computer interaction mode and new business pattern. Intelligent question answering system involves many fields such as Natural Language Processing, knowledge management, intelligent dialogue and so on. In this paper, take the scene of telecom service for instance, we discuss that the architecture of Intelligent Question Answering System based on natural language understanding is put forward, and the related technologies are analyzed deeply.
出处
《计算机科学与应用》
2017年第4期291-300,共10页
Computer Science and Application
