摘要
随着互联网的发展,社会化媒体已经渗透到企业管理的各个方面,企业社会化媒体的应用改变了企业信息透明度,影响员工的信息交流,给企业带来新的管理问题,也为企业寻求组织变革带来契机。基于信息透明度理论,以某企业社会化媒体平台为背景,测量其社会化媒体网络中信息透明度对团队任务绩效的影响,探索社会化媒体对当今企业管理的积极作用。采用企业实际数据,借鉴社会网络分析的研究成果,量化信息透明度概念的可见性和可用性两个子维度,选用OLS方法和有序Probit模型,实证检验信息透明度对团队任务绩效的影响。研究结果表明,由企业社会化媒体形成的企业社会网络中,不同的团队任务具有不同的信息透明度,即拥有不同的信息可见性值和信息可用性值,且信息可见性和信息可用性都对团队任务绩效产生显著的正向影响。OLS结果表明,在其他条件不变的前提下,信息可见性和信息可用性每提高1个单位,团队任务绩效相应变化2. 4%和74. 3%,有序Probit模型的结果进一步证实了信息可见性和信息可用性较高的团队任务有更大的概率获取更好的绩效评分。研究结果验证了企业社会化媒体中的信息透明度与企业团队任务绩效存在显著的正向关系,拓展了信息透明度在IS领域的应用,丰富了企业社会化媒体、信息透明度和团队任务绩效的相关研究;识别出量化信息透明度的两个重要指标,为后续研究提供了相应的理论框架;给企业管理实践带来一定的积极作用,启示企业结合自身实际情况,合理利用企业社会化媒体辅助团队交流,以提高团队任务的信息透明度,即信息可见性和信息可用性,进而提升企业绩效。
With the development of the Internet,social media has been immersed in all aspects of enterprise management.Enterprise social media(ESM)is a typical application.ESM applications have changed the enterprise information transparency,affected the information exchange of employees,introduced new management problems to enterprises,and also brought opportunities for enterprises to seek organizational change.From the perspective of the information transparency theory,this research measures the impact of information transparency on team task performance in a social media network based on an ESM platform,and explores the positive role of social media in today’s enterprise management.The research uses the actual data of the enterprise,draws on the research results of social network analysis,and quantifies the two sub-dimensions of the concept of information transparency:visibility and accessibility,and uses the OLS method and the Ordered Probit model to empirically tests the impact of information transparency on the team task performance.The results of the research show that in the enterprise social network formed by ESM,different team tasks have different information transparency,that is,different team tasks have different information visibility and information accessibility,and both the information visibility and the information accessibility will have significant positive impact on team task performance.Among the research results,the OLS shows that under the premise of other conditions,the information visibility and the information accessibility increase by one unit,and the team task performance changes by 2.4%and 74.3%correspondingly.And the results of the Ordered Probit model further confirm that with the higher information visibility and accessibility,team tasks will have a greater probability of getting better performance scores.The research results verify that the information transparency in ESM has a significant positive relationship with the enterprise team task performance,expand the application of information
作者
王雨
郑文悦
郑大庆
樊卫国
WANG Yu;ZHENG Wenyue;ZHENG Daqing;FAN Weiguo(School of Information Management&Engineering,Shanghai University of Finance and Economics,Shanghai200433,China;Shanghai Key Laboratory of Financial Information Technology,Shanghai University of Finance and Economics,Shanghai200433,China;Tippie College of Business,The University of Iowa,Iowa52242,USA)
出处
《管理科学》
CSSCI
北大核心
2019年第1期56-65,共10页
Journal of Management Science
基金
国家自然科学基金(71301096
71490721)
上海市自然科学基金(13ZR1413400)
上海财经大学国家级课题后续研究项目(2017110433)~~
关键词
企业社会化媒体
信息透明度
信息可见性
信息可用性
任务绩效
enterprise social media
information transparency
information visibility
information accessibility
task-performance
