摘要
沟通交流无处不在、非常重要。工作中不规范的沟通方式、不经意的信息交流,不仅降低效率、占用非必要的时间和精力,还可能产生比较严重的实际后果,国内核电厂沟通失效导致的人因失误事件也屡有发生。核安全文化对从业者的要求之一是“相互交流的工作习惯”,专业规范的交流在工作中是一个很高的要求,需结合电厂实际帮助工作人员理解沟通交流的概念、原则和影响因素,辅以职业化、系统化的训练,以建立沟通的意识、掌握沟通的技巧,从而提高团队的沟通准确率,达到有效传递信息、减少沟通差错、高效舒适工作的目的。本文借助沟通心理学理论,结合核电厂运行工作岗位特点,总结有效沟通的实践经验和方法,旨在提升运行人员沟通能力、提高工作效率。
Communication is everywhere and very important.Irregular communication methods and casual information exchange at work not only reduce efficiency,occupy unnecessary time and energy,but also may have more serious practical consequences.One of the requirements of nuclear safety culture for practitioners is“mutual communication work habits”,to develop rigorous,professional and standardized communication habits,in the work is a high requirement,need to combine the actual power plant to help staff understand the concept,principles and influencing factors of communication,supplemented by professional,systematic training,in order to establish communication awareness,master communication skills,so as to improve the team’s communication accuracy,to achieve effective transmission of information,reduce communication errors,efficient and comfortable work.With the help of communication psychology theory,combined with the characteristics of nuclear power plant operation jobs,this paper summarizes the practical experience and methods of effective communication,aiming to improve the communication ability of operators and improve work efficiency.
作者
陈浩明
张占英
陈学宝
Chen Haoming;Zhang Zhanying;Chen Xuebao(Yangjiang Nuclear Power Company,Yangjiang 529941,China)
出处
《核安全》
2024年第2期22-28,共7页
Nuclear Safety
关键词
核电厂
运行人员
人因失误
沟通能力
nuclear power plant
operators
human error
communication
