摘要
为提升移动图书馆用户持续使用行为,探究移动图书馆用户间歇性中辍行为的影响因素与形成机理,以期为移动图书馆的迭代更新提供理论依据。结合S-O-R模型与期望失验理论构建模型并设计问卷获取数据,运用偏最小二乘法对数据进行分析。结果发现系统过载、信息过载与服务过载影响感知有用性失验,系统过载与服务过载影响感知易用性失验,感知易用性与感知有用性失验使用户产生不满意心理,进而产生间歇性中辍行为,并从结论出发为移动图书馆优化提供建议。
In order to improve the continuous use behavior of mobile library users,we investigated the influencing factors and the formation mechanism of the intermittent discontinuance behavior of mobile library users,hoping to provide a theoretical basis for the iterative renewal of mobile libraries.Based on the S-O-R model and expectancy disconfirmation theory,we developed a model and designed a questionnaire to obtain the data,which were analyzed using the partial least squares method.The results show that system overload,information overload and service overload affect perceived usefulness failure,system overload and service overload affect perceived ease of use failure,perceived ease of use and perceived usefulness failure cause user dissatisfaction,resulting in intermittent discontinuance behavior.In response to the above findings,some recommendations are proposed for the optimization of mobile libraries.
作者
李双双
李永明
朱彦
LI Shuangshuang;LI Yongming;ZHU Yan
出处
《图书馆论坛》
北大核心
2024年第3期187-198,共12页
Library Tribune
基金
国家社会科学基金青年项目“融合用户智慧的图书馆知识服务模式研究”(项目编号:20CTQ012)研究成果。
关键词
移动图书馆
间歇性中辍行为
S-O-R模型
期望失验理论
mobile library
intermittent discontinuance behavior
S-O-R model
expectancy disconfirmation theory
