摘要
从党的十九大提出“推进志愿服务制度化”,到二十大强调“完善志愿服务制度”,志愿服务已经成为我国社会服务体系的重要构成。对志愿服务的重视和支持既是人民自治的体现,也是社会文明进步的标志。尽管经过三十余年的发展,我国在志愿者数量、服务领域等方面取得了显著成就,但公众参与率低下这一问题仍然是制约我国志愿服务可持续发展的主要因素。针对这一问题,学术界尝试应用算法推荐促进公众对志愿服务的了解和参与。然而,算法的使用过程中存在着广泛的用户信任问题,在志愿服务领域这一问题又格外突出。因此,论文聚焦于志愿服务活动的算法推荐,采用调查实验的方法,分析志愿服务动机如何影响算法透明度对于算法信任的作用。实验结果表明,(1)相对于不透明的算法,志愿者对透明算法的信任度更高;(2)志愿服务动机调节了算法透明度与算法可信度之间的关系,志愿者对与其志愿服务动机一致的算法信任度更高;(3)志愿服务动机与算法决策逻辑一致对算法透明的积极作用的加强在利己动机志愿者中更大。论文与算法信任及志愿服务领域的文献进行对话,通过评估志愿服务动机在算法透明度对算法信任的影响中的调节作用,扩展了已有研究在算法治理领域的发现,同时为相关管理人员在如何提高志愿者对于算法建议信任的方面提供了实践建议。
From the 19th National Congress of the Communist Party of China's proposal to“institutionalize volunteer service”to the 20th Congress's emphasis on“improving the volunteer service system,”volunteer service has become an essential element of China's social service system.The emphasis on and encouragement of volunteer work not only demonstrate the independence of individuals but also indicate an advance in social civilization.Although there have been notable successes in the number of volunteers and the areas in which they serve in China over the last thirty years,participation rates remain low and continue to hinder the longterm growth of volunteer services.The academic community has endeavored to utilize algorithmic recommendations to improve public comprehension and engagement in response to this challenge.The issue of user trust in algorithms,especially in the context of volunteer services,poses challenges to their implementation.The study examines algorithmic recommendations for volunteer service activities,using a survey experiment to assess how volunteer service motivations affect the relationship between algorithm transparency and algorithm trust.The experimental findings suggest that:(1)volunteers demonstrate greater trust in transparent algorithms in comparison to opaque ones;(2)the influence of algorithm transparency on algorithm trust is moderated by the motivations behind volunteer service,in which volunteers exhibit higher levels of trust in algorithms that are congruent with their motivations;and,(3)the congruence between volunteer service motivations and algorithm decision logic has a stronger positive influence on algorithm transparency,particularly among volunteers who are motivated by selfinterest.This paper aims to establish a discourse with the current scholarship in the domains of algorithm trust and volunteer services.By examining how volunteer service motivations influence the relationship between algorithm transparency and algorithm trust,the study expands on past research in the fi
作者
孙源
米加宁
刘鲁宁
Yuan Sun;Jianing Mi;Luning Liu
出处
《公共行政评论》
CSSCI
北大核心
2024年第1期66-83,M0004,共19页
Journal of Public Administration
基金
国家社科基金重大项目“大数据赋能共建共治共享的社会治理制度建设研究”(22ZDA100)。
关键词
志愿服务
志愿服务动机
算法信任
感知一致性
Voluntary Service
Volunteer Motivation
Algorithm Trust
Perceived Consistency
