摘要
[目的/意义]旨在验证不同因素对高校数字化图书馆读者满意度的影响,根据影响程度的不同分别提出提高读者满意度的建议,为高校建设数字化图书馆提供借鉴。[方法/过程]采用文献研究法、问卷调查法以及实证分析法,构建高校数字化图书馆读者满意度影响因素结构方程模型。[结果/结论]读者需求、读者预期、馆藏质量、系统质量以及服务质量对高校数字化图书馆读者满意度均产生积极影响;系统质量是影响高校数字化图书馆读者满意度的首要因素,馆藏质量是主要因素,读者需求、读者预期以及服务质量是次要影响因素。
[Purpose/significance] The paper is to verify the impact of different factors on reader’s satisfaction of university digital library,and puts forward suggestions to improve reader’s satisfaction according to the different degree of influence,so as to provide references for the construction of university digital library. [Method/process] The paper uses methods of document research,questionnaire survey and empirical analysis to construct the structural equation model of influencing factors of reader’s satisfaction of university digital library. [Result/conclusion] Reader’s demand,reader’s expectation,collection quality,system quality and service quality all have positive impact on reader’s satisfaction of university digital library;system quality is the primary factor affecting reader’s satisfaction of university digital library,collection quality is the main factor,and reader’s demand,reader’s expectation and service quality are the secondary factors.
作者
任海芝
佟畅
Ren Haizhi;Tong Chang(School of Business Administration,Liaoning Technical University,Huludao Liaoning 125105)
出处
《情报探索》
2022年第11期112-117,共6页
Information Research
关键词
高校数字化图书馆
读者满意度
影响因素
结构方程模型
university digital library
reader satisfaction
influencing factor
structural equation model
