摘要
目的探讨医院门诊患者满意度影响因素,以进一步提高门诊患者满意度,提升门诊医疗质量。方法采用自制问卷,对N市两所三甲医院335名门诊患者进行数据收集,采用Logistic回归方法分析患者门诊满意度的影响因素。结果在控制患者人口学特征变量的情况下,医生情感型支持与工具型沟通对患者满意度具有显著性影响(P <0.001),医生情感型支持与工具型沟通对患者满意度具有正向作用。而患者自我权益维护与参与医疗决策对其满意度无显著影响(P>0.05)。结论提升门诊患者满意度,需要医生坚持"以患者为中心"的沟通原则,同时在医学教育中加强医学生沟通技能培训。
O bjective Explore explore the influencing factors of outpatients’ satisfaction in order to further improve outpatients’ satisfaction and promote the quality of outpatients.Methods A self-made questionnaire was used to collect data from 335 outpatients from two top three hospitals in n city. Logistic regression was used to analyze the influencing factors of outpatients’ satisfaction.Results Under the control of demographic variables,doctors’ emotional communication and instrumental communication had a significant impact on patients’ satisfaction(P<0.001).However,patients’ self-protection and participation in medical decision-making had no significant effect on their satisfaction(P>0.05).Conclusion To improve the satisfaction of outpatients, doctors need to adhere to the"patient-centered"communication principle,and strengthen the communication skills training of medical students in medical education.
作者
陈静
梁黛婧
Chen Jing;Liang Daijing(School of Sociology and Public Administration,Guizhou Minzu University,Guiyang 550025;School of Management,North Sichuan Medica College,Nanchong 637100)
出处
《锦州医科大学学报（社会科学版）》
2021年第4期20-24,共5页
Journal of Jinzhou Medical University(Social Science Edition)
基金
川北医学院马克思主义理论学科建设项目“患者阶层对医患沟通行为影响分析”(编号:NCMC-M-18-1)
四川警察执法研究中心“城乡社区治理体系现代化与路径研究”(编号:ZFYB19002)的研究成果。
关键词
医患沟通
患者满意度
门诊会谈
情感型沟通
工具型沟通
doctor-patient communication
patient Satisfaction
outpatient interview
emotional communication
instrumental communication
