摘要
采集18664条医患在线交流对话信息,运用描述性统计分析、主题挖掘等方法从交流行为和内容两方面对医患交流行为模式进行研究分析,得出在线问诊环境下患者更具有主导性等结论,以期为管理和推广在线问诊服务提供一定理论与实践指导。
18664 pieces of online communication information between doctors and patients has been collected.The paper studies and analyzes the communication behavior pattern of doctors and patients from two aspects of communication behavior and content by using the methods of descriptive statistical analysis,topic mining,etc.It concludes that patients are more dominant in the online consultation environment,with a view to providing certain theoretical and practical guidance for the management and promotion of online medical consultation service.
作者
王若佳
WANG Ruojia(Department of Information Management,Peking University,Beijing 100871,China)
出处
《医学信息学杂志》
CAS
2020年第5期30-37,共8页
Journal of Medical Informatics
关键词
在线问诊
健康行为
医患交流
孕产妇
online medical consultation
health behavior
doctor-patient communication
pregnant woman