摘要
目的:评估危机管理在口腔门诊护理管理中的应用价值。方法:2018年2月-2019年2月选取口腔门诊患者82例,随机分为两组各41例。甲组使用常规口腔门诊护理管理;乙组使用危机管理口腔门诊护理管理。对比两组不良事件发生率及护理满意度。结果:甲组不良事件总发生率显著高于乙组,差异有统计学意义(P<0.05);乙组护理满意度高于甲组,差异有统计学意义(P<0.05)。结论:对口腔门诊患者应用以危机管理为核心的护理管理模式,既可预防护理不良事件,还可提高患者满意度。
Objective:To explore the application value of crisis management in the nursing management of dental clinic.Methods:From February 2018 to February 2019,82 outpatients of dental clinic were selected,and they were randomly divided into two groups of 41 cases in each.Group A was given routine nursing management of dental clinic,group B was given crisis management nursing management of dental clinic.We compared the incidence of adverse events and nursing satisfaction between the two groups.Results:The total incidence of adverse events in group A was significantly higher than that in group B,the difference was statistically significant(P<0.05).The nursing satisfaction of group B was higher than that of group A,the difference was statistically significant(P<0.05).Conclusion:The application of crisis management of dental clinic as the core of nursing management can not only prevent nursing adverse events,but also improve patients'satisfaction.
作者
熊雁
Xiong Yan(Department of Stomatology,the Third Hospital of Hubei Province,Hubei Wuhan 430030)
出处
《中国社区医师》
2020年第3期168-169,共2页
Chinese Community Doctors
关键词
危机管理
口腔门诊
护理管理
应用价值
Crisis management
Dental clinic
Nursing management
Application value
