摘要
随着西藏旅游供给侧改革的深入,旅游业不平衡不充分发展问题愈加凸显。导游是旅游业服务质量的关键环节,但由于进藏游客数量的快速增长,导游工作压力与日俱增,工作家庭冲突现象明显,导致工作满意度降低,不利于西藏旅游业的充分发展。研究基于组织环境及导游个体差异,探讨组织公平、自我建构对西藏导游工作家庭冲突与工作满意度的影响关系。研究发现工作家庭冲突与工作满意度呈负向影响关系,但组织公平有利于调节该负向关系,具体表现在分配公平、程序公平、互动公平分别在工作家庭冲突对工作满意度的负向影响关系中起调节作用。同时,相较于独立型自我建构的导游,互动公平对依存型自我建构的导游更有利于调节工作家庭冲突对工作满意度的负面影响。
With the deepening of tourism supply-side reform in Tibet,the insufficient and imbalanced development in tourism is prominent.Tour guides are the key element of the service quality in tourism.However,due to the rapid growth in the number of tourists in Tibet,the pressure on tour guides is increasing day by day and their work-family conflict is obvious,which leads to a decrease in job satisfaction.This is not conducive to the full development of tourism in Tibet.Based on the organizational environment and individual differences of tour guides,this study explores that the impact of organizational justice and self-construction on the relationships between work-family conflict and job satisfaction of the tour guides in Tibet.It is found that work-family conflict has a negative impact on job satisfaction,but organizational justice contributes to regulating the negative relationship.Specifically,distributive justice,procedural justice and interactional justice moderate the negative impact of work-family conflict on job satisfaction individually.Besides,compared to the tour guides with independent self-construction,interactional justice is more useful to moderate the negative relationship between work-family conflict and job satisfaction.
作者
李文勇
谭通慧
廖治学
LI Wen-yong;TAN Tong-hui;LIAO Zhi-xue(School of Business Administration,Southwestern University of Finance and Economics,Chengdu,Sichuan 611130;Everest Research Institute, Tibet University, Lhasa, Tibet 850000)
基金
2018年度西藏自治区软科学研究计划项目“基于价值链的西藏文化创意产业园发展路径研究”(项目号:藏科发[2018]107号)
2017年度西藏自治区高等学校人文社会科学研究项目“社会主要矛盾变化背景下西藏旅游产业供给侧改革分析”(项目号:SK2017-11)
关键词
西藏导游
工作家庭冲突
组织公平
工作满意度
自我建构
the tour guides in Tibet
work-family conflict
organizational justice
job satisfaction
self-construction
