摘要
应用排队理论建立多服务台等待制模型,研究了不同的服务台窗口数目与服务强度以及客户损失率之间的关系,运用Witness软件进行建模仿真,并用具体的银行窗口排队实例进行验证,发现现阶段的银行窗口数目存在一定的不合理,在现有资源条件下是可以改善的。结果表明根据不同时段的人流量设定适当数目的服务窗口,可以大大减少顾客的等待时间,明显改善服务系统的服务效率。
In this paper, we used the queuing theory to build a multiple service station waiting model to study the relationship between service window quantity and service strength with customer loss, simulated the model using the Witness program, and applied it in connection with a practical case of the queuing at bank counters, finding that the quantity of the counters was not optimal and under the current circumstance, it could be obviously improved.
出处
《物流技术》
2017年第8期75-78,共4页
Logistics Technology
基金
基金项目:陕西省科技厅农业创新与攻关(14JK1093)
