摘要
西安交通大学第一附属医院在医院社会评价中采用了PDCA循环管理工具,将计划、实施、检查、处理等环节运用在推进医院社会评价工作的具体应用中。在一定阶段后对工作进行总结,改变了杂乱无章的社会评价管理工作状态,经过与已有文献的对比,得出应用此工具能够推动医院质量、服务管理的研究,能够促进构建和谐医患关系的实践,PDCA循环管理应用于医院社会评价具有推广价值。
The First Hospital Affiliated to Xihn Jiaotong University adopted PDCA cycle management tool and used planning, implementing, inspection, processing and other links in the specific application of promoting hospital social evaluation. After a certain stage, we summed up the work and changed the chaotic work status of social evalua- tion management. Comparing with the existing literature, this paper concluded that the application of this tool can promote the research of hospital quality and service management, promote the practice of building harmonious doctor - patient relationship. It is worth to promote the application of PDCA cycle management in hospital social evaluation.
出处
《中国医学伦理学》
2017年第5期637-641,共5页
Chinese Medical Ethics
关键词
PDCA循环管理
医院社会评价
管理质量
PDCA Cycle Management
Hospital Social Evaluation
Management Quality
