摘要
目的:分析门诊医生服务态度中存在的问题,探讨其服务态度改进的方向。方法:通过查阅大量相关文献,归纳、总结、分析目前门诊医生服务态度存在的问题。结果:门诊医生在工作中存在未按时开诊、顺序就诊,忽视对患者隐私的保护,并在诊治过程中存在缺乏耐心、同情心、责任感的服务现象。结论:医院应加强对门诊医生医德医风和工作纪律教育,增强其服务意识,转变其服务观念;门诊医生应主动加强医患沟通,维护患者尊严,保护患者隐私。
Objective：To analysis the problems existing in the outpatient doctor service attitude, to explore the direction of the service attitude of improvement.Methods：by consulting a large number of relevant literature, induction,summary and analysis of the current problems existing in the outpatient doctor service attitude.Results：the outpatient doctor at work, did not begin on time, in order to ignore the protection of patient privacy,and in the process of diagnosis and treatment is a lack of patience, compassion, responsibility, service.Conclusion：hospital should strengthen the clinic doctors and work discipline of medical ethics changing the service idea;Clinic doctors should actively promote dignity of the patients and protect the patient＇s privacy.
作者
钟小景
钟健东
ZHONG Xiao-jing ZHONG Jian-dong(Zhaoqing city medical college, Zhaoqing 526020, Guangdon)
出处
《安徽卫生职业技术学院学报》
2017年第1期21-22,共2页
Journal of Anhui Health Vocational & Technical College
关键词
门诊医生
服务态度
服务水平
Outpatient doctors
Attitude
Service level education, strengthen the service consciousness, the doctor-patient communication,maintain the
