摘要
目的探讨实习护生护患沟通程序状况,并提出相应的对策。方法采用护患沟通程序量表对334位实习护生进行调查。结果334名实习护生护患沟通程序量表总分(22.91±2.13)分,其各维度均分由高到低依次为:沟通结束(0.98±0.08)分、沟通准备(0.97±0.07)分、尊重患者(0.91±0.18)分、信息给予(0.90±0.12)分、信息收集(0.88±0.13)分。结论护生护患沟通技能处于偏高水平,其沟通程序能够依照沟通准备、信息收集、信息给予、尊重患者、沟通结束的程序进行有效沟通,但在信息收集、信息给予阶段存在不足,应针对这两个阶段进行案例分析等针对性训练,以提高其沟通技能水平。
Objective To study the nurse-patient communication procedures among nursing interns. Method Totally 334 nursing interns were involved in the survey using the basic questionnaire and the nurse-patient communication procedure scale.Result The average score of the communication skills was 22.91 ± 2.13, with the dimensions of communication preparation（ 0.97 ± 0.07）, information collection（0.88 ± 0.13）, information sending（0.90 ± 0.12）, respecting patients（0.91 ± 0.18）, ending communication（0.98 ± 0.08）. Conclusions The nurse-patient communication skills of the nursing interns were at a relatively high level. They could conduct the effective communication according to the communication procedures in the sequence of communication preparation, information collection, information sending, respect patients and ending communication. But they are weak in the procedures of information collection and information sending. Therefore, some special trains, such as case analysis, can be done to improve the ability in these procedures.
出处
《现代临床护理》
2016年第6期51-54,共4页
Modern Clinical Nursing
基金
华中科技大学自主创新基金项目
项目编号为2016097
关键词
实习护生
护患沟通程序
护理教育
nursing interns
nurse-patient communication procedure
nursing education
