9Cadsor,Jamie&O'Cass,Aron.Exploring the relationships between service quality, satisfaction,attitudes and behaviours in content driven e-service web sites. Journal of Services Marketing. 2010,24 (2): 112-127. 被引量：1
10Chang, H.,Y.Wang and W.Yang The impact of e-service quality, customer satisfaction and loyalty on e-marketing Moderating effect of perceived value. Total QualityManagement,200920(4),423-443. 被引量：1
6CRONIN J J,TAYLOR S A. Servperf Versus Servquah Reconciling Performance Based and Perceptions - Minus - Expectations Measurement of Service Quality[J]. Journal of Marketing, 1999,58(1):125- 131. 被引量：1
7DURKIN M, et al. Key Influencers and Inhibitors on Adoption of the Internet for Banking[J]. Journal of Retailing and Consumer Services,2008,15(5) :348 - 357. 被引量：1
9DAVIS F D. Perceived Usefulness, Perceived Ease of Use and User Acceptance of Information Technology[J]. MIS Quarterly, 1989, 13(3) :319 - 340. 被引量：1
10MOUTINHO L, SMITH A. Modeling Bank Customer Satisfaction Through Mediation of Attitudes Towards Human and Automated Banking[J]. International Journal of Bank Marketing, 2000,18(3) : 124 - 134. 被引量：1
