摘要
首先,阐述了制造企业服务衍生过程,勾勒了制造企业服务衍生路径,然后,利用耗散结构理论剖析了制造企业服务衍生系统,最后,刻画了服务衍生路径形成过程的状态转移规律。研究表明:制造企业服务衍生路径状态转移的过程是由被动式的产品创新向主动式提供面向产品生命周期服务转变的过程;受客户需求环境触发,呈现明显的阶段性特征,且各阶段关注的重点存在差异,状态转移实现了不同阶段的衔接。
The process of manufacturing enterprise service derivative is elaborated, the path ofmanufacturing enterprise service derivation outlined, and the manufacturing enterprise servicesystem analyzed by use of the dissipative structure theory. The state transition rules in theprocess of service derivation paths are depicted. The results show that the process of statetransition is from the passive product innovation to the active provision of lifecycle services thatsurround the product Triggered by customer demand environment, manufacturing enterpriseservice derivative shows significant stage characteristics,and the attention points of each phase aredifferent,and state transition achieves the convergence of different stages.
出处
《工业工程与管理》
CSSCI
北大核心
2016年第4期6-12,共7页
Industrial Engineering and Management
基金
国家自然科学基金资助项目(71472077
71172191)
关键词
服务衍生
耗散结构理论
路径形成
状态转移
service derivative
dissipative structure theory
path formation
state transition
