摘要
目的:探讨预约挂号对病人候诊时间改变的影响。方法:将2012-2013年200627诊次根据就诊者是否预约分为预约组和非预约组,比较两组就诊人群的平均候诊时间,评价上海市某医联预约服务平台的实际效果。结果:预约组就诊者平均候诊时间显著低于非预约组,差异具有统计学意义(P<0.01);2013年预约组就诊者的比例显著增高,与2012年相比,差异具有统计学意义(P<0.01)。结论:预约挂号是减少患者候诊时间的有效手段之一。
Objective： To discuss the effect of the appointment register on patient~ waiting time. Methods： According to whether patients/ visitors set up an appointment from 2012 to 2013, 200627 visits were divided into two groups： appointment group and non -appointment group. Average visiting time was compared between both groups, and actual results~ were evaluated of the medical alliance reservation services platform. Results ： The average visiting time was shorter in the appointment group than in the non - appointment one, and the difference was statistically dif- ferent （P 〈0.01 ） ; compared with 2012, the proportion of visitors significantly increased in the appointment group in 2013, and the difference was statistically different （P 〈0.01 ）. Conclusion： Appointment register is one of the most effective means of reducing the visiting time for pa- tients.
出处
《医学与社会》
2015年第2期47-48,51,共3页
Medicine and Society
关键词
医联预约服务
候诊时间
Medical Alliance Reservation
Waiting Time
