摘要
目的分析预约挂号流程及预约服务在医院发展中的作用。方法随机抽取2015年3月—2016年3月我院门诊就诊的102例患者,分为常规组与实验组两组,其中对常规组采取一般门诊服务制度,对实验组采取预约挂号流程与预约服务,对比两组护理效果。结果实验组护理满意度96.08%,优与常规组的84.31%,对比差异具有统计学意义(P<0.05)。结论在医院门诊中采取预约挂号流程与预约服务的护理满意度较高,便于医院的可持续发展,提高护理服务质量。
Objective To analyze the effect of reservation registration process and reservation service in hospital development. Methods 102 cases in our hospital were selected from March 2015 to March 2016 and divided into normal group and experimental group, the conventional group was adopted general outpatient service system, the experimental group was adopted the appointment registration process and reservation service, nursing effect of two groups was compared. Results The satisfaction rate of nursing in the experimental group was 96.08%, higher than that of 84.31% in control group, the difference between two group was signifcant （P 〈 0.05）. Conclusion In the hospital outpatient service, the reservation registration process and the reservation service can obtain higher nursing satisfaction, which is convenient for the sustainable development of the hospital and improves the quality of nursing service.
出处
《中国卫生标准管理》
2017年第22期19-20,共2页
China Health Standard Management
关键词
预约服务
预约挂号流程
作用
reservation service
reservation registration process
role
