摘要
目前常用的门诊预约挂号方式以患者主导式预约模式为主,医方仅提供预约资源,由患方自主选择预约科室、专业与医师级别。这种模式存在盲目预约造成资源浪费、实名验证环节后置、不能缓解号源供需矛盾等问题。为解决上述问题,探索一种基于病情描述的预约挂号登记模式,在固有的预约环节以外,增加对患者身份信息和病情资料的人工审核机制,从而达到合理配置资源、平衡供需结构、验证实名身份的目的。通过对北京市某三甲医院2015年预约数据进行x^2检验,结果显示基于病情描述的预约挂号登记模式全年爽约率由20.34%下降到7.99%(P<0.01),显著低于患者主导式预约模式。预约登记模式可作为有效的实名预约途径推广,并进一步验证其在合理配置预约号源资源方面的应用效果。
Patients with dominant Reservation mode is one of the outpatient appointment registration mode commonly used at present.Hospital only provide booking resources,and patients have to choose their own reservation department,professional level with the doctor.This pattern exist blind booking cause resource waste,real-name authentication link postposition,can not alleviate the contradiction between supply and demand of the source,etc.To solve the above problems,to explore a kind of appointment registration model which based on illness description,outside the inherent reservation link,increase human review of identity information and patient information mechanism,so as to achieve the purpose of the rational allocation of resources,the balance of supply and demand structure,verification identification.Analyze appointment data of a top three hospital in 2015 by x2 test,the results show that fail to keep an appointment rate fell from 20.34% to 7.99%（P 〈 0.01） after making an appointment registration model based on condition description,significantly lower than that of patients with dominant type reservation mode.Appointment registration model can be used as an effective new way to an appointment,and further verify the application effect in a reasonable allocation of reservation number source resources.
作者
贾小溪
李卫红
Jia Xiaoxi Li Weihong(Out-Patient Department of Beijing Tongren Hospital Affiliated to Capital Medical University, Beijing 100730, China)
出处
《中国病案》
2016年第10期35-38,共4页
Chinese Medical Record
关键词
病情描述
预约挂号
模式
Illness description
Make an appointment
Model
