摘要
以合肥、苏州、海门等地的20家中高档餐饮企业为研究对象,对比餐饮企业引入5S管理前后,酒店的卫生状况、员工和顾客的满意率等。发现实施5S管理后,餐饮食品熟制肉食合格率提高了52%和37.5%,餐具、刀具、抹布、砧板、手部清洁的卫生合格率分别提高了144.81%、193.55%、404.31%、324.06%、42.11%;另外,员工工作效率、厨房卫生状况、菜肴成本控制也有显著提高;而员工餐饮食品安全意识和顾客满意率提高并不明显。"5S"管理模式实施后,餐饮食品安全合格率显著提升,应在餐饮企业中加强推广。
Take 20 high-grade catering enterprises as the research object in hefei,suzhou and haimen,compare hotel hygiene condition,employee and customer satisfaction before and after the introduction of 5 s management,we found that after using 5s management,food cooked meat yield is increased by 52% and 37. 5%,cutlery,knives,rags,chopping block,hand clean hygiene rate by 144. 81%,193. 55%,404. 31%,324. 06%,404. 31%; besides,employees’ work efficiency,kitchen hygiene,food cost control have increased significantly; while employee food safety awareness and customer satisfaction rate increase is not obvious. Since restaurant food safety qualified rate significantly increased,the implementation of 5s management should be promoted.
出处
《贵阳学院学报（自然科学版）》
2014年第4期44-46,共3页
Journal of Guiyang University：Natural Sciences
基金
安徽省优秀青年人才基金重点项目:"餐饮食品安全监管体系的研究-以合肥市餐饮市场为例"(项目编号:2013SQRL105ZD)
安徽省专业综合改革试点项目:"烹饪工艺与营养专业综合改革试点"(项目编号:2012zy115)
