摘要
目的分析口腔医患纠纷产生原因,探讨预防措施。方法通过对我院2009年1月至2012年1月在口腔医疗过程中发生的164例医患纠纷原因进行回顾性分析,制定出相应的防范措施。结果口腔医患纠纷与许多因素有关,其主要因素为患者期望值过高23.17%、知情同意未告知19.51%、服务态度不好17.07%、医疗技术不高15.85%、收费方面12.41%,其他11.99%。结论针对不同的医患纠纷采取有效的事前防范措施,可将医疗纠纷甚至是恶性事件消灭于萌芽之中,是避免医疗场所暴力行为的最有效的措施。
ObjectiveAnalysis of oral medical dispute causes, to explore the preventive measures.MethodBased on 164 cases of medical disputes in our hospital from 2009 January to January 2012 in oral medical process were analyzed retrospectively, formulate corresponding preventive measures. ResultOral medical dispute is related to many factors, the main factors of high expectations accounted for 23.17%, informed consent did not inform accounted for 19.51%, the service attitude is not good accounted for 17.07%, accounted for 15.85% of medical technology is not high, charges 12.41% patients, accounting for 11.99% of the other.ConclusionTo take preventive measures and effective for different disputes between doctors and patients, the medical disputes and even malignant events to eliminate in the bud, is to avoid the medical workplace violence behavior of the most effective measures.
出处
《中国医药指南》
2014年第20期12-13,共2页
Guide of China Medicine
关键词
口腔
医患纠纷
原因分析
事前防范
Oral
Medical disputes
Analysis of the causes
Advance prevention
