摘要
目的探索首都血源管理的精细化管理之路,招募和保留更多的献血者。方法应用精细化管理的理念,细分服务对象,建立固定献血者、稀有血型献血者、首都无偿献血志愿者三支队伍;细化服务手段,建立首都献血服务热线、首都献血服务网、首都献血服务远程视频指挥中心三个平台;细致人力资源,优化人员结构、提升人员素质、建立首都血源管理工作的人才队伍。结果 5年来首都献血者工作的探索发展始终坚持科学发展观以精细化管理的理论为指导,始终坚持适应首都医疗发展的宏观环境,始终围绕首都血液保障的刚性需求,把握血情顺势而为,以激活微观运行效率、调动人员积极性为核心,推动首都血源管理体系逐步建立健全三支特色队伍和三个技术平台,在保障人民身体健康、培养血源管理人才、引领首都血液事业发展方面发挥了积极作用。结论精细化管理是首都献血者工作的必经之路。
Objective To explore the delicacy management of blood donors and recruit and retain more blood donors in Beijing. Methods By applying the notion of delicacy management and subdividing the service recipients, three teams of regular blood donors, rare blood donors and voluntary blood donors were established. By refining the service method, three platform named blood donation service hotline, blood donation service website and blood donation service remote video command center were established. By refining human resource management, optimizing the structme of personnels, improving staff skills,a exeeUent team for blood source management was established. Results In the past five years, the development of blood donation in Beijing has always adhered to the scientific development concept with the fine management theory as instruction,has always kept in pace with the development of medical macro environment in Beijing, has always focused on the rigid demand of blood. In order to establish and optimize blood source management system in Beijing, we activate the micro efficiency,motivate the enthusiasm of staff. We play a positive role in safeguarding people＇s health,training qualified staff for blood management and the development of blood donation in Beijing. Conclusion Fine management is a key way for the management of blood donors.
出处
《中国输血杂志》
CAS
CSCD
北大核心
2014年第4期437-439,共3页
Chinese Journal of Blood Transfusion
关键词
精细化管理
献血者管理
血源管理
fine management
blood donor management
blood source management.
