摘要
文章依据用户可感知服务质量理论,以天津高校图书馆的联合虚拟参考咨询工作为出发点,构建用户可感知的天津高校图书馆联合虚拟参考咨询服务质量的影响因素模型,重点分析了影响该项服务质量的各项因素,并提出相关对策,以期提高该项服务的可感知服务质量。
According to users＇ perceived service quality theory, taking Tianjin academic libraries＇ collaborative virtual reference service as a starting point, this paper establishes a influential factors model of Tianjin academic libraries＇ collaborative virtual reference service quality, which is based on the users＇ perception, focus on the analysis of influential factors of service quality, and puts forward the corresponding suggestions to improve the perceived service quality.
出处
《情报资料工作》
CSSCI
北大核心
2012年第6期82-86,共5页
Information and Documentation Services
基金
天津市哲学社会科学研究规划资助项目"用户对图书馆服务质量感知的归因研究"(批准号:TJTQ11-026)的研究成果之一
关键词
用户
可感知服务质量
天津高校图书馆
联合虚拟参考咨询
影响因素
users, perceived service quality, Tianjin academic libraries, collaborative virtual reference,influential factor
