摘要
目的 利用门诊信息系统进行门诊挂号流程再造,采用先诊疗后收取挂号诊查费对门诊就诊流程进行优化,探讨数字化医院建设中缩短门诊患者就诊排队时间、提高门诊诊疗工作效率与服务质量的新途径.方法 ①收集我院2010年2月至2011年6月份信息系统门诊工作量及门诊挂号诊查费统计数据,统计方法采用描述性分析;②问卷调查,对2010年9月份及2011年6月份来我院门诊就医的病人采取现场随机抽查方法,统计方法采用t检验.结果 ①优化流程的挂号诊查费误差率比传统流程小（P〈0.05）;②门诊优化流程后,缩短了患者在院就诊时间（P〈0.05）,患者满意度提高（P〈0.05）.结论 新的门诊流程为医院实施信息化提供了良好的可行性途径,有利于体现＂以病人为中心＂的治疗原则,为病人提供高效优质的服务.
Objective With the use of clinical information system for outpatient registration process reengineering, with the optimization of the treatment process of first treatment and then registration fee and treatment fee, to explore the new way of shortening outpatients＇ queuing time, of improving the efficiency and service quality of outpatient clinic the digital hospital con- struction. Methods （1）Data of outpatients and outpatient registration checkup fee in our hospital information systems were col- lected from February 2010 to June 2011 , and were analyzed descriptively. （2）Questionnaire survey was carried out to check ran- domly the outpatients in September 2010 and June 2011 in our hospital for medical treatment, the t test was used for statistics. Results （1）The error rate of registration fee and checkup fee of optimization process was smaller than the traditional process （P 〈0.05 ） ; （2）After optimization, the treatment time was shortened （ P〈0.05 ）, patients＇ satisfaction was higher （ P〈0.05 ）. Con- clusion The new outpatient service process provide feasible way for implementing information technology for hospitals, can em- body the principle of ＂patient-centered＂ therapy to provide patients with efficient and effective services.
出处
《中国医院统计》
2012年第2期111-114,共4页
Chinese Journal of Hospital Statistics
关键词
门诊流程再造
门诊挂号诊查费
满意度
Outpatient service process reengineering Outpatient registration fee and checkup fee Satisfaction
