摘要
文中介绍了门诊流程再造中对全面提高护理人员自身素质、优化门诊护理服务项目、提升护理工作效率等做法,认为流程再造可提高护理人员服务意识,转变护理管理人员观念,促进护理工作效率和提高了病人满意度。
This article introduces our experience in reconstructing the service procedure in the outpatient department in order to raise the abilities of the nurses,optimize nursing service and promote service efficiency.Service procedure reconstruction can improve the service awareness of nurses,change the conception of nursing management,and better satisfy the needs of patients in the outpatient department.
出处
《医学研究生学报》
CAS
2009年第10期1077-1078,共2页
Journal of Medical Postgraduates
关键词
门诊
流程再造
护理服务质量
Outpatient department
Procedure reconstruction
Nursing service quality
