8Hochschild A.R.The Managed Heart:Commercialization of Human Feeling [M].University of California Press: Berke- ley, CA. 1983. 被引量:1
9Miriam L.Matteson, Shelly S.Miller.Emotional labor in li- brarianship: A research agenda[J].Library & Information Science Research, 2012(3 ) : 176-183. 被引量:1
10Julien, H., & Genuis, S.K.Emotional labor in librarians' in- structional work[J].Journal of Documentation, 2009 (6) : 926-937. 被引量:1