摘要
介绍了ITIL2.0的框架和核心流程,并通过ITIL2.0与ITIL3.0、COBIT和ISO20000的对比分析,揭示了各自的特点,从而为中小企业的IT服务管理提供了参考.
In this paper,the framework and core process of ITIL2.0 are described,and by comparing ITIL2.0 with ITIL3.0、COBIT and ISO20000,their respective characteristics are revealed to provide references for the IT service management of small and medium-sized enterprises.
出处
《中原工学院学报》
CAS
2011年第2期37-39,共3页
Journal of Zhongyuan University of Technology
基金
河南省基础与前沿技术研究计划项目(082300410280)
关键词
ITIL
服务支持管理
服务提供管理
ITIL
service support management
service provide management
