摘要
目的为了满足社会对病案的需求,提高病案管理水平和病案服务质量。方法对原有病案复印流程的功能和效率进行全面分析,针对其存在问题设计新的流程改进方案,并通过统计分析流程构造后的指标进行评估。结果病案复印流程的再造经过分析、实施、效果评估等,成功实现病案复印流程的再造。减少了服务环节,提高了人性化服务质量,提高了工作效率。结论病案复印流程再造实现了工作流程的优化,提高病案管理的质量。
Objective To meet the social demand for medical records,and improve the medical record management level and service quality.Methods Analyzing the functionality and efficiency of medical records duplication flow.Designing a new flow improvement program for the existing problems.Assessing the index of flow reforger by statistics and analysis.Results The Flow reforger of medical records duplication was realized by analyzing,implementing,and evaluating which has reduced service links,improved the humanized service quality,and raised the working efficiency.Conclusion The Flow reforger of medical records duplication has realized work flow optimization and improved the quality of medical records management.
出处
《中国病案》
2011年第6期4-5,共2页
Chinese Medical Record
关键词
病案复印
流程再造
Medical records duplication
Flow reforger