摘要
目的明确2003～2006年3年来不同级别卫生监督机构投诉举报处理能力的变化情况。方法采用系统抽样的方法,调查全国省市县各级卫生监督机构案件查处工作的开展情况和职能落实情况。结果(1)3年来,省、市、县各级别机构投诉举报受理数均逐年上升,其中省级增幅最大,为54.7%,3级别投诉举报及时调查处理率均维持在99%左右,但以市级稍高;(2)2006年投诉举报处理职能中,3项指标随级别的增高而增加,差额最大的是项目完成度,为20%。结论3年建设前后省级投诉举报受理数情况较好,而投诉举报及时调查处理率差别不大,但是职能开展情况差强人意。
Objective： To fred out the changes on report ＆ complaint handling capacity of health inspection institutions at different levels from 2003 to 2006. Method： Use systematic sampling survey to investigate the developing and fulfilling situations of the report ＆ complaint handling of three layers of health inspection institutions. Results： （ 1 ） In the past three years, the number of report ＆ complaint admitted of these three levels has increased year by year, the provincial level （54.7%） was the highest, the rate of timely handled report ＆complaint of these three levels has maintained at approximately 99%, but the municipal level was higher than others. （2）In 2006, the three indexes of the report ＆ complaint handling items increased along with the increase of the level, the index with biggest difference was the average fulfilling degree of items （20%）. Conclusion： During three-year construction in China, the number of report ＆ complaint admitted of the provincial level was good , the rates of timely handled report ＆ complaint were very close. But the developing state of report ＆ complaint handling items is satisfying.
出处
《中国卫生监督杂志》
2009年第6期513-515,共3页
Chinese Journal of Health Inspection
基金
复旦大学公共管理与公共政策研究国家哲学社会科学创新基地资助项目(985二期)(08FCZD015)
国家自然科学基金重点项目(7073302)
"长江学者特聘教授"项目基金
关键词
卫生监督
投诉举报处理
比较
Health inspection
Report ＆ Complaint handling
Comparing
