摘要
目的解特需医疗服务的优势及需要改进之处，为提高工作绩效和整体决策提供科学依据。方法采用随机抽样方法对上海市某三甲医院139例特需住院患者进行了匿名式问卷调查，分析特需医疗部住院患者的反应性。结果特需住院患者在尊严、自主性、保密性、交流、及时关注、选择性、社会支持和基础设施质量的各维度反应性评分均高于上海市卫生系统反应性评分，总体评分9．62，高于上海市卫生系统7．51的平均水平，差异有统计学意义。结论提高特需住院患者反应性，将有利于促进医院提高特需医疗服务住院患者在院期间的非医疗服务质量。
Objective To identify the strengths and weakness of special medical service, to improve efficiency and to provide scientific evidence for decision making. Methods 139 participants were randomly selected from the special medical center of a tertiary hospital in Shanghai for questionnaire on their responsiveness. Results These special medical inpatient scored higher than the average of health system in Shanghai in terms of dignity, autonomy, confidentiality, communication, timely care, selectivity, social support and infrastructure quality. Conclusions Raising responsiveness for special medical services will be conducive for improving the quality of non-medical services for these inpatients when they are in the hospital.
出处
《中华医院管理杂志》
北大核心
2009年第8期541-544,共4页
Chinese Journal of Hospital Administration
关键词
特需医疗服务
住院患者
反应性
Special medical service
Inpatients
Responsiveness
